Your next Customer Success Manager, already vetted.
Hiring your first CSM or your next A-player? Skip the CV pile and the endless interviews. We bring you a vetted shortlist. You just choose.
- 400+ vetted CSMs ready now
- A shortlist of 2–3, not a CV pile
- Bonus onboarding & SOP consult
Free 1:1 call with Jelena. No obligation.
The real cost of hiring
Hiring a CSM yourself costs more than the salary. It costs your time.
Writing the role, sorting 100+ applications, screening calls, second interviews. It easily adds up to 30–40 hours of founder time, and you're still hiring off a CV and a couple of calls.
Buried in the CV pile
Most applications aren't even close. Sorting through them takes hours you should be spending on sales, delivery and growth.
Hiring on paper
A strong CV and a confident interview don't tell you how someone handles a difficult client or a tricky renewal.
Not sure what great looks like
Especially for a first CSM, it's hard to know what the role should own, what to ask, or which red flags to look for.
The bench
We don't start a search.
We open the roster.
Every candidate is already inside CSM Collective: learning our frameworks, attending live coaching, and actively looking for their next CS role. That's why your shortlist is ready quickly.
Experienced CSMs & CS leadersSeasoned account managers up to C-suite level talent
Sales-to-CS transitionsFormer closers trained in our CSM Career Accelerator. They can sell, and now they know how to retain.
The wider communityCS professionals growing with us every week
ILLUSTRATIVE · EACH DOT ≈ ONE COMMUNITY MEMBER · 400+ AND GROWING
What makes us different
A recruiter sends you CVs. We send you the right people.
A shortlist, not a CV pile
I know the people in our community: how they think, how they communicate and how they show up week after week. You only meet candidates I'd genuinely put in front of your clients.
Consultation on onboarding & SOPs
If your client journey isn't documented yet, we'll sit down with you and map it out: onboarding flow, renewal process, handoffs from sales. Your CSM starts with a system, not a guess.
90-day check-ins
After your CSM starts, I stay in the loop with light-touch check-ins for the first 90 days, so small issues get caught early.
CSM-only, by a former CSM
We only place Customer Success roles, so we know what "good" looks like in a coaching, agency or SaaS client journey.
Fastest-growing CSM community
New talent joins every week, so the bench keeps getting deeper for your next hire, and the one after that.
How it works
From first call to hire, without a months-long search
Hiring call
We learn your business, your clients and what's breaking today, then define what a great CSM looks like for you.
Role & scorecard
We write the role, the success metrics and the interview plan, so you're hiring against outcomes, not gut feel.
Vetted shortlist
We hand-pick candidates from the community and screen them for CS fundamentals and culture fit before you meet anyone.
Hire & settle in
You choose your CSM. We check in during the first 90 days, plus your bonus onboarding & SOP consultation.
Is this for you?
Built for businesses where clients are the product
A strong fit if you're…
Best fit for businesses doing $20K+ in monthly revenue with a steady base of clients.
- A coaching or consulting company whose delivery team is stretched thin
- An agency losing clients between month 3 and month 6
- A SaaS company with 20–150 employees building out Customer Success
- A founder still doing client success yourself and ready to hand it off
- Hiring your first CSM and not sure where to start
- Tired of sorting through CVs and sitting through interviews to find an A-player
- Not a fit if you want a volume recruiter to fill 30 seats at once
Every placement includes
Everything you need to hire with confidence
- Vetted shortlist from 400+ community candidates
- Role scoping, scorecard & interview plan
- Light-touch check-ins for the first 90 days
- Bonus 1:1 onboarding & SOP consultation for you
Most recruiters send you CVs. We send you a shortlist we'd stand behind.
Book a free hiring call →
Who you'll work with
Jelena Bogdanovic
I've been in the seat you're hiring for. I spent four years in high-ticket sales generating over $1.5M in revenue, then moved into Customer Success as Founder Success Manager at Founder OS. I know the difference between a CSM who manages accounts and one who grows them.
I built CSM Collective to train and support that second kind, and Hire a CSM to connect them with founders who need them. I'm personally involved in every placement, from the first call to the day your CSM starts.
Real results, real people
What founders and CSMs say about working with Jelena
Shoutout to Jelena for an incredible 1:1 onboarding! I left with a prioritized roadmap and a detailed guide of things to watch, think about, and act on. It exceeded my expectations.
Working with Jelena and the team has been a game-changer. I went from feeling totally overwhelmed to actually having my stuff together. I've got systems that actually work.
Every coaching call with Jelena was truly transformative. Since joining, I acquired and retained 4 loyal clients, and gained so much clarity on how to become a more systems-driven professional.
I just finished watching your CSM mastermind call. The effort you put in really clarified why I want to be a CSM and what sets a great salesperson apart from a great CSM.
Quietly powerful, insanely detail-oriented, always thinking about what's best for the people. That's rare. And it matters.
Her guidance is clear, practical, and always tailored to real business situations. She has a strong strategic mindset and helped me better define my priorities and direction.
Two months in, I've already seen measurable results. I launched my first masterclass, had 72 people sign up, and now have six prospects in my pipeline.
I just got off a sales call for a $55,500 proposal. Through the work I've been doing with Jelena, I raised my prices and my mindset was spot on during this call.
Can't say enough positive things about calls with Jelena. The support and insight she brings is invaluable. Every conversation leaves me with a clearer direction.
Questions founders ask
Before you book
How is this different from a regular recruiter?
Most recruiters forward CVs and leave the sorting to you. We only place CSMs, and every candidate comes from a community we know and work with every week, so you only meet people we'd stand behind. We also check in during the first 90 days, and you get a bonus consultation to tighten your onboarding and SOPs.
I've never hired a CSM before. Is that okay?
Yes, and it's where we help the most. We'll define the role with you, set clear success metrics, and if your onboarding or renewal process isn't documented yet, your bonus consultation covers it. Your first CSM starts with a system instead of figuring it out alone.
What kind of CSMs are in your network?
Over 400 candidates, ranging from experienced CSMs and CS leaders (up to C-suite level) to high-performing salespeople who have gone through our CSM Career Accelerator and bring commercial instincts to account growth and renewals.
How quickly will I see candidates?
Because we shortlist from people already in the community, there's no cold search to wait on. Once your role and scorecard are agreed, we move straight to vetting and introductions.
What does the bonus consultation cover?
It's a 1:1 call with you, the owner, focused on whatever will help your new CSM succeed: your onboarding flow, renewal process, sales-to-CS handoff, or the SOPs your team is missing.
What does it cost?
Every role is different, so we cover investment on the hiring call once we understand what you need. The call is free, and you'll leave with a clear picture of the right CSM profile for your business either way.
Your next CSM is already in the room
Let's find your next CSM.
Book a free hiring call. We'll get clear on the role you need and whether a CSM from our community is the right fit.